Shipping policy

Last Updated: June 2026

Shipping Coverage

We ship to all addresses within India. International shipping is currently available on select products.

Processing Time

Orders are processed and shipped as follows:

• Standard Orders: 1-2 business days after order confirmation
• Made-to-Order Products: 5-7 business days (mentioned in product description)
• Bulk Orders: Custom timeline (contact support@shreebalajmaxi.com)

Business days exclude weekends and public holidays.

Shipping Methods & Delivery Time

Domestic Shipping (India):

Delivery areas: All pin codes across India (remote areas may take additional 2-3 days)

Shipping Cost

• Shipping cost is calculated based on your delivery location and package weight
• Shipping cost is displayed before checkout
• Free shipping is available on orders above specified amount (as mentioned in cart)
• Shipping costs are non-refundable

Shipping Address

Your shipping address must be:

• Complete and accurate
• Verifiable and reachable
• Within India (international addresses require approval)

We are not responsible for delivery to incorrect addresses provided by you.

Order Tracking

Once your order ships:

1. You'll receive a tracking number via email
2. Track your shipment at our courier partner's website
3. Expected delivery date will be shown in your tracking dashboard
4. You can also check status in your Shopify account

Shipping Partners

We work with trusted logistics partners including:

• India Post
• Delhivery
• Ecom Express
• BlueDart
• Other verified courier services

Delivery Issues

Late Delivery:

• We aim for on-time delivery but delays can occur due to weather, traffic, or courier issues
• Contact us if your order is delayed beyond the expected delivery date
• We'll investigate and take corrective action

Damaged or Lost Packages:

• Inspect your package upon delivery
• If damaged, contact support@shreebalajmaxi.com within 24 hours with photos
• We'll arrange replacement or refund
• Lost packages are covered by courier insurance; we'll file claims and resolve quickly

Delivery Refusal:

• If you refuse delivery, the package will be returned at your expense
• Refunds are processed after return receipt and inspection

Risks During Shipping

Once your order leaves our warehouse:

• You assume responsibility for the package
• Losses or damage during transit covered by courier insurance
• We work with courier partners to minimize risks
• Insurance claims are filed for lost or severely damaged items

International Shipping

Currently limited. For international inquiries, contact: shreebalajmaxi@gmail.com

• International shipping rates and delivery times will be provided upon request
• Customs duties and import taxes are customer's responsibility
• Delivery times may vary (14-30 days)

Bulk or Special Orders

For bulk orders or custom requests:

1. Contact us at shreebalajmaxi@gmail.com
2. We'll provide a custom quote with timeline
3. Payment terms may vary

Shipping Restrictions

We cannot ship:

• To PO Boxes (for COD orders)
• To unverified addresses
• To international addresses without prior approval
• Hazardous materials (not applicable to nightwear)

Free Shipping Policy

• Free shipping applies to orders above ₹500 (or as specified during promotion)
• Free shipping is not applicable to express or overnight delivery options
• Free shipping may be restricted during certain promotions

Liability

Shree Balaji Maxi is not responsible for:

• Delays caused by courier partner or external factors
• Package loss if uninsured
• Customs delays for international orders
• Incorrect addresses provided by customer

Policy Updates

Shipping timelines and costs are subject to change based on:

• Seasonal demand
• Courier availability
• Fuel prices
• Weather conditions

We'll notify you of significant changes via email.

Contact Shipping Support

For shipping questions or concerns: Email: shreebalajmaxi@gmail.com Phone: [7985604535] Response time: Within 24 business hours